dc44's Privacy Policy

1 Introduction & Scope of Application

dc44 ("we", "our", "platform") operates a safe and reliable online entertainment service for users in Bangladesh. We always treat your privacy as a top priority and are committed to protecting your personal information.

This privacy policy explains what types of information dc44 collects, why it is collected, how it is used, and what rights you have over your information. This policy applies to the dc44 website, mobile application, and all related services.

Please read and understand the terms described on this page before using the service. If anything is unclear, contact our support team.

2 Information We Collect

dc44 collects information in several ways. A detailed description of the information collected is provided below:

2.1 Information You Provide Directly

• Full name and date of birth (for identity verification)
• Email address and mobile number
• Residential address
• Payment-related information (bKash, Nagad, Rocket, Upay account numbers)
• Identity document information (national ID card, passport, etc.)
• Information provided when contacting the support team

2.2 Automatically Collected Information

• IP address and device identification information
• Browser type, version, and language settings
• Date, time, and duration of platform access
• Pages and features used
• Information collected through cookies and similar tracking technologies
• Activity records stored in log files

2.3 Information Received from Third Parties

• Information received from authorised third-party services for identity verification
• Transaction confirmation information from payment processors
• Information received from fraud prevention services

3 Purpose of Data Use

dc44 uses your information only for specific legitimate purposes. The main reasons for our use of data are set out in detail below:

3.1 Account Management and Service Delivery

Your information is used to create, manage, and maintain your account. This includes login verification, transaction processing, and managing gaming activity.

3.2 Identity Verification and Security

As part of fulfilling legal obligations, dc44 verifies the age and identity of users. This helps prevent minors (under 21) from using the platform and helps prevent fraudulent activity.

3.3 Financial Transaction Processing

The necessary information is used to process deposit and withdrawal requests and to comply with anti-money laundering regulations. Payment information must be verified to ensure secure transactions through bKash, Nagad, Rocket, and Upay.

3.4 Customer Support

When you seek assistance via 24/7 live chat or email, your account-related information is used to resolve issues more quickly and effectively.

3.5 Service Improvement

dc44 continuously improves its platform and service quality by analysing usage patterns. This analysis uses aggregate data rather than personally identifiable information.

4 Data Sharing & Third Parties

dc44 does not sell your personal information or share it with third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: The minimum necessary information is shared to complete secure transactions through bKash, Nagad, Rocket, and Upay.
• Identity Verification Services: With authorised verification agencies to fulfil legal obligations.
• Technology Service Providers: For hosting, cloud storage, and cybersecurity services — under strict confidentiality agreements.
• Legal Authorities: Information may be disclosed in accordance with applicable law as part of a court order or legal process.
• Fraud Prevention: With specialised agencies to detect and prevent fraudulent activity.

5 Cookies & Tracking Technologies

Various types of cookies and similar technologies are used on the dc44 platform.

5.1 Essential Cookies

These cookies are essential for the basic operation of the platform. Without them, login, account management, and completing transactions will not be possible.

5.2 Functional Cookies

These cookies are used to remember your preferences and settings, such as language selection and interface preferences.

5.3 Analytics Cookies

Aggregate data is collected to analyse platform usage and improve service quality. This data is kept fully anonymous.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent you from using some important features of the platform.

6 Data Retention & Duration

dc44 retains your information only for as long as it is necessary or required to fulfil legal obligations.

• Active Account: All relevant information is retained while the account remains active.
• After Account Closure: Information required to comply with financial regulations is retained for the legally specified period.
• Transaction Records: Transaction information may be retained for an extended period for fraud prevention and legal compliance.
• Analytics Data: Anonymous analytics data may be retained for an extended period.

Once the specified period has passed, your information is securely deleted or transformed in a way that makes it impossible to identify you from it.

7 Data Security Measures

dc44 follows industry-standard security practices to protect your personal information. The key components of our security framework are described below:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is protected through SSL encryption.
• Data Encryption: Stored sensitive information is kept in an encrypted state.
• Access Controls: Only authorised personnel can access the necessary information, and all access is logged.
• Regular Security Reviews: Regular security audits are conducted to identify system vulnerabilities.
• Firewall & Intrusion Detection: Advanced technology is used to prevent unauthorised access and cyber attacks.

8 Your Rights & Controls

As a dc44 user, you have the following rights regarding your personal information:

8.1 Right to Access

You can request at any time to find out what information we hold about you.

8.2 Right to Rectification

You have the right to request correction of any inaccuracies or incomplete details in your information. This can be done through account settings or via the support team.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

8.4 Right to Object to Processing

You have the right to object to the processing of your information for specific purposes.

8.5 Right to Data Portability

You may request to receive your information in a structured, commonly used, and machine-readable format.

To exercise these rights, email [email protected] or contact us via live chat. We generally respond to requests within a reasonable time.

9 Privacy of Minors

dc44 is intended only for those aged 21 and above. We do not knowingly collect personal information from minors.

If we become aware that a minor has provided us with information, we will take immediate steps to delete that information and close the associated account.

If you see a minor using dc44, please notify our support team. We follow a zero-tolerance policy on this matter.

10 Policy Changes & Updates

dc44 reserves the right to change or update this privacy policy from time to time as needed. In the event of changes:

• The "Last Updated" date at the top of the page will change.
• For significant changes, a notification will be sent to your registered email.
• You may be notified of important changes when logging in to the platform.

Continuing to use the platform after an update will be considered as consent to the revised policy. You are advised to visit this page regularly.

11 International Data Transfers

dc44 may use technology infrastructure in various countries. Even when data is transferred to another country, all the protections of this privacy policy continue to apply.

Appropriate contractual safeguards are ensured for international data transfers. We only work with trusted service providers who comply with international data protection standards.

12 Contact & Complaints

If you have any questions, comments, or complaints about this privacy policy, please contact us. The dc44 privacy team will review your request and take appropriate action.

We take every request seriously and are committed to resolving your privacy-related concerns promptly.